Subject: English Language Test - Rahul Saijari
From: Rahul Saijari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 04:43:58 -0400

| | Foreign Language Screening Test

Name | Rahul Saijari    /  (91) 07838521742    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer,

We're writing to let you know that your package ordered from our online store which didn't got delivered to your address. Upon checking the order status, The order was shipped by us, and handed over to courier company same day when the order was placed.The courier tried to deliver the order to your address, but the address as per the courier was wrong. We request you to update your current address and place the order again.

Also, I have issued a full refund for this package. The refunded amount will get credited to your original payment method within 3 to 5 business days.

We hope to see you again soon.

Best regards,
Rahul Saijari

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We're writing to let you know that we have received your complaint regrading your TV Cabinet purchased last week.

To help you with this, we have created a free replacement of your item which will get deliver to your address within 3 to 5 business days.

Have a great day.

Best regards,
Rahul Saijari

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