Subject: English Language Test - Manish Singhal
From: Manish Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 01:58:08 -0400

| | Foreign Language Screening Test

Name | Manish Singhal    /  (91) 9315700759    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

As you have provided us the wrong address of your deliverable address. So we are not accountable for the situation you are dealing with but we try to size your product which is delivered to the wrong adress but we can not guarantee  the delivery of your product to you but our regards are with you.  We hope you like our service for other queries you can contact on the same.

Manish
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear customer ,

we can understand your problem. But we have to confirm first it to the dealer and the team which installed your tv cabinet. After that we can assure you something. And according to our companies policy after the delivery of the product you are responsible for the product. But we try our best to resolve you problem.

Manish
Customer care executive

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