Subject: English Language Test - Deepak Tak
From: Deepak Tak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 08:49:20 -0400

| | Foreign Language Screening Test

Name | Deepak Tak    /  (110034) +918447801022    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Jane,

Thanks for the e-mail, hope you are doing fine, and I apologize for the delay

As checked, your address is xyz, and the item was supposed be delivered on it

I see a note updated here, 'as per courier company the address is not correct'

I believe, the delivery address is not updated in their records

Now, I am going to send the item via our rapid courier service on priority and

you will receive it within three days

It will be a free delivery, as I am going to wave off the charges for you, Also,

you can avail 25% special discount on your next order with us

Thanks for your support

Regards,

Deepak (CCE)

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry to hear that, apologies for the convenience

I am going to arrange the executive visit, the team will check the issue

and will give the best possible solution, if you are still not satisfied with the

service, the TV cabinet will be replaced within three days, the installation of new

cabinet will be free, also, you will get 6 months extended warranty with no

charges of your next order with us

Regards,

Deepak (CCE)

Homebox Team

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