Subject: Re: Call Back request - 9514996234
From: Apoorv Joshi <[email-masked]>
To: Ali Mkhaimer <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 12 Apr 2022 00:40:53 -0700 (MST)

Hi Ali, 

Kindly contact the customer for the missing item. The order is more than 4 months old. 

Thank you for your help! 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Ali Atef" <[email-masked]> 
Sent: Monday, 4 April, 2022 11:37:05 
Subject: Call Back request - 9514996234 

Hi Team, 

With regards to Order ID 9514996234, the customer is complaining about a missing item 162764002 - - Textured 2-Seater Velvet Bench - 78x40x42 cms, worth AED 299.00. The order was placed on Nov 23, 2021 and delivered on Nov 27, 2021. 

The customer reported the issue on Feb 22, 2022 to us and we have escalated the same to DXBteam. They informed us that since the order is almost 3 months old, and the customer didn't come to us earlier, we will not be able to assist further. 

But the customer keeps coming back stating that the order is still showing 'Processing' and this is the reason why she reported the issue late. 

Now, the customer is asking for a call. Please confirm whether we can arrange a call back for this issue or not. 

Mobile: 971569439976 
Whats App: +447425791773 
Name: Dr Tasmina Mahbub 

Thank you for your help! 

Regards, 
Apoorv.