Subject: English Language Test - Ashish Karanwal
From: Ashish Karanwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 03:01:39 -0400

| | Foreign Language Screening Test

Name | Ashish Karanwal    /  (91) 8745997235    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for choosing babyshop.com.

This email is in reference with your order you placed online, order#1234abc for hand bag on 25 March 2022.

We shipped the item the same day through Courier service.

We tried to deliver the item but the shipping address mentioned on website is not correct.

We request to please contact us for any update or change in address through our customer support available 24/7* 365 days on 1800-1234-123.

We value your support for choosing babyshop.com as your prefered online store.

Thank you
Customer support
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting Homebox Team.

With reference to you email regarding the scratches on cabinet on new installation done on date and address.

We regret for the inconvenience caused.

We will arrange an inspection team for your concern within 24-48 working hours, who will inspect the issue and update regarding the same.

We value your support for contacting us.

For any further queries reach us at 1800-1356-123 available 24/7* 365 days.

Thank you
Homebox Team.

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