Subject: Arabic Language Test - Asim Akhtar
From: Asim Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 01:23:49 -0400

| | Foreign Language Screening Test

Name | Asim Akhtar    /  (9911745216) 9911745216    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | A Failed delivery attempt order is traceable in online tracking system in the logistics services provider. Here might be one reason among following: 1.Receiver was absent  2. delivery address was incorrect / incomplete 3. Courier could not access the delivery location. Now we express apologies and inconvenience caused stating that we tried to reach at your location to give yours ordered unfortunately our delivery boy was unable to find the location and give the surety to deliver very shortly. And will ask proper name and address details like home /office /shop neighbor or lodge etc. Submit a search request to find out failed delivery attempt.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | There would few faults like problem with appearance of product or finishing (for example, a scratch as claimed by customer) and it does not affect the working or performance of the item or good– we may not be entitled to refund - then we can provide some offers and if we couldn’t find out resolution by our representative we move forward to request a replacement as we are mainly focuses on selling of goods to create cash assets for the company.

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