Subject: Chinese Language Test - Zafar Iqbal
From: Zafar Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 12:53:28 -0400

| | Foreign Language Screening Test

Name | Zafar Iqbal    /  (920) 5324591    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir /Mam,

Greeting of the Day!

As you have ordered a hand bag from our website Babyshop.com before 14 days back so we were sending the product on same day but courier boy could not find your address which you have mention XYZ address while ordering.
So I request you kindly provide your correct address so that we can ship your product on time we are apologize inconvenience causes to you.
Hoping you will update your correct address.
Kindly contact us on our toll free number1800 000 000 for any question or further assistance.

Have a great day, keep shop with us.

Thanks & Regards.
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greeting of the Day!

We are so sad to know that you are facing  this kind of problem We really are apologize  for the inconvenience.
This is not really our services of quality so we are definitely replace TV cabinet at your house as soon as possible.
Kindly contact us on our toll free number1800 000 000 for any question or further assistance.

Thank you for your Under standing, and your Valuable time appreciate passions.

Thanks & Regards.
Team Homebox.

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