Subject: English Language Test - Zafrul Islam
From: Zafrul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 06:10:08 -0400

| | Foreign Language Screening Test

Name | Zafrul Islam    /  (+91) 95690911021    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

We at babyshop.com are extremely sorry for the inconvenience caused. The order was shipped by us, and handed over to the courier, but we regret to inform you that the customer's address as per the courier was wrong.

However, you can update the address, and we will reattempt the delivery at our earliest.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul.

Sorry for the inconvenience caused by quality of the product. We at babyshop.com always endeavour to deliver best products, and at the same time we assure full support to our customers. We understand your concern, and we will resolve it at our earliest.

Please let us know your preference for replacement or refund, so that we can proceed with the resolution.

Thanks

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