Subject: English Language Test - Amir Khan
From: Amir Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 04:55:28 -0400

| | Foreign Language Screening Test

Name | Amir Khan    /  (97587) 87956    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks For Checking Your Order Status.
I hope Our Service Would Be Delightful  For You,
But As I can See That Your Address Is wrong as per the courier, please do provide your correct address information so we can move further with your order.
If you have any questions regarding your order feel free to contact us.
Thank you
Sincerely
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thanks For Contacting us.
Sorry For Inconvenience In Our Service, You can easily Put Your Order In Replacement.
Replacement Process Will Take 48 hours.
Hope It Resolves Your Problem.
Thanks
Sincerely
Hi Homebox team

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