Subject: English Language Test - Aakash Verma
From: Aakash Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 01:34:49 -0400

| | Foreign Language Screening Test

Name | Aakash Verma    /  (110086) 9315164924    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer, as I can see that your order Hand bag isn't delivered yet to you we really sorrry for that and I checked the problem that why you haven't received your order and I found that the address is given by you was wrong that's why you didn't receive yet because when you placed the order we shipped that to the courier company on same day. So please send us the proper address so that you can get your order. Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear Abdul, sorry for the that problem you are facing. Ad you are telling that the cabinet has too much scratches so don't worry about regarding the policies of that brand your cabinet will be replaced as soon as possible. The team will be sent by us so that they can check the problem you telling and then it will be resolved by them you don't need to worry about that. Thank you.

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