Subject: English Language Test - Yogendra Tripathi
From: Yogendra Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 01:29:19 -0400

| | Foreign Language Screening Test

Name | Yogendra Tripathi    /  (91) 7068675332    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear "Sir or ma'am"

Thank you for Writing To Us

We tried to reach at your location to give you your ordered #handbag unfortunately our delivery team is unable to find your location and contact you .kindly set and check your delivery location again and call on us to pick your order

Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear "sir Or ma'am"

Thank you for writing to us.

We regret the inconvenience caused.

We have informed the concerned to check with shipper to assist on this, we would also like to inform you that to return/refund in this regard please contact shipper

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