Subject: RE: Ramadan FD & FC License request
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 8 Apr 2022 04:58:29 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

We know have the licenses available in Freshdesk.

You may proceed now however please hold on for Freshchat – currently following up on that.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, April 6, 2022 10:17 AM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; saurabh <[email-masked]>; deeksha <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Ramadan FD & FC License request

External email sender, please take precaution.
Hi Jessie,

Can you please update regarding the licenses.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 1, 2022 4:08:36 PM
Subject: RE: Ramadan FD & FC License request

Hi @Apoorv Joshi<mailto:[email-masked]> @saurabh<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Can you please share with me the current count of LSM users and Ithraa users both occasional and full time?

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 1, 2022 12:11 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ramadan FD & FC License request

External email sender, please take precaution.
Hi Jessie,

Please find the breakdown below as requested for the licenses:

VENDOR
OCCASIONAL
FULL
FreshChat
CHERRY
0
8
5
ITHRAA
15
0
5

Thanks and Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 1, 2022 12:53:37 PM
Subject: RE: Ramadan FD & FC License request

Hi @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Can you guys give me a breakdown here?

VENDOR
OCCASIONAL
FULL
FD/FC
CHERRY

ITHRAA

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 30, 2022 4:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ramadan FD & FC License request

External email sender, please take precaution.
Hi Jessie,

I have checked and this is the total number of licenses we will be needing for Ramadan season:
Freshdesk: 15 Occasional Licenses & 8 Full time  Licenses

Freshchat: 10 Licenses

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 30, 2022 2:00:03 PM
Subject: FW: Ramadan FD & FC License request

[A picture containing text, clipart    Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 26, 2022 4:06 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Ramadan FD & FC License request

External email sender, please take precaution.
Hi jessie,

Please note that we will require licenses for FD and FC for the agents we are going to add in the month of Ramadan as per the below:

Freshdesk: 15 Occasional Licenses & 3 Full time  Licenses

Freshchat: 10 Licenses

Request you to arrange that for us ASAP.

Regards
Shakeeb
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com