Subject: English Language Test - SANDEEP YADAV
From: SANDEEP YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 23:54:42 -0400

| | Foreign Language Screening Test

Name | SANDEEP YADAV    /  (892) 8920233558    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

from:babyshop.com
To:customerreply.com
Dear sir,
Hii ,I am sandeep yadav talking from customer support executive behalf of baby shop.com
sorry for this inconvenience wait for two minutes .while, I checking your was shipped in our 14 days back sir your order is correct but your address was wrong . delivery get to be delivered yet. but, you give me a correct address then i delivered your ordered on the correct address.
send me your address on this mail.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

from:homeboxteam.com
to:customer

Dear, sorry sir for this inconvienence customer last week you purchased the TV Cabinet from computer agencies.
you want to replaced your order because that has too many scratches on it. you give me a order no. then i will check your order have a warranty for 1 year. and i replaced your order quickly . your order should reached on time as well. send me your details . In which you have to purchase the TV cabinet.
send me your order details on this
cabinet model no.
mic no.
warranty card no.
Thankyou
regards ,
homebox team|

| |