Subject: English Language Test - Ashu Gupta
From: Ashu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 04:17:20 -0400

| | Foreign Language Screening Test

Name | Ashu Gupta    /  (91) 8860169542    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Mam,

I would like inform you ordered the package from our online Store 14 days back and as per the information the order has been shipped but the address was incorrect..we tried to reach your location but our delivery boy unable to find the location so I request you kindly check and confirm delivery location so our delivery boy will deliver the package on correct address.

Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I would like to inform you ordered a TV cabinet from our store and you confirmed that the cabinet has been installed by our team.but too many scratches are there I do apologise for incovinence we will escalate this matter to our team and it will be replace within 24-48 hour's..and new cabinet will be install by us.. thanks for contacting

Regards
ABC

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