Subject: English Language Test - Bulalo Mtobesya
From: Bulalo Mtobesya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 02:45:02 -0400

| | Foreign Language Screening Test

Name | Bulalo Mtobesya     /  (201308) 7303892186    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings, ma’am / sir
I am a customer care representative from baby shop.com, my name is Bulalo Mtobesya
I am calling you regarding your feedback on changes of address prove, the company mail person failed to deliver your package due to the incorrect address and it was wrongly directed towards another location
May you please share the correct address so the company can resend the package.
Incase of any changes or need for further clarification please allow me to assist you further
Thank you for choosing our products and enjoy our services.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr Abdul,
My good name is Bulalo Mtobesya and I am calling you from the customer care support desk of the company regarding your package that was delivered today’s morning.
I would like to inform you that I have received your complaint and recorded it for further assistance.
I promise to get I touch with you has soon has the queries are resolved.
On the behalf of the company I humbly apologies for any inconvenience and
Please feel free to contact us incase there is a need for further clarifications regarding your product or other products you want to purchase.
We remain humbly at your services

Thank you for choosing this company and enjoy our services.

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