Subject: English Language Test - Nikita .
From: Nikita . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 14:33:53 -0400

| | Foreign Language Screening Test

Name | Nikita .    /  (+91) 9650614108    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

The courier company tried to deliver the Handbag to the given address. But the given address as per the courier was wrong.

We request you to please provide a valid address.

Thanks & Regards
Team LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologise for the inconvenience caused. We request you to please keep the receipt handy in case of return policy.

Our team will coordinate with you within 24 hours for the same.

Thanks & Regards
Homebox Team

| |