Subject: Italian Language Test - Himanshu Kochlay
From: Himanshu Kochlay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 10:12:59 -0400

| | Foreign Language Screening Test

Name | Himanshu Kochlay    /  (+91) 7042706501    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Sir/Mam,

We are really sorry for the inconvenience but as per your order details, we're seeing that the address you had mentioned in your details was wrong that's why the courier company had returned the order back to the online store and now you've to place that order again from the store.

Thankyou and have a nice day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Sir/Mam,

We are really sorry for the inconvenience but as you're saying that you've purchased a TV Cabinet from our company last week then you must have checked your product thoroughly that it was not having any physical damage.
Moreover, you must have checked your product today itself before it was getting installed, still you face any complaint in the product do let us know our team will definitely replace your product or return your money back within the notice period.

Thankyou and have a nice day!

| |