Subject: Re: Saudi Post Couriers - Escalation Matrix
From: Syed Ataullah <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: yahia taha <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Karim Asklany <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 4 Apr 2022 01:32:08 -0700 (MST)

Hi Sir. 

Please find the below details as a sample tickets number where the outgoing mails are failing. 

Ticket ID 	Subject 	HB 3rd Party Waiting 	HB Party 
4047565 	Conversation with M 	Courier 	SaudiPost 
4113490 	Re: Your products are on the way 	Courier 	SaudiPost 
4113661 	need escalation - late delivery 	Courier 	SaudiPost 
4113862 	Delivery 	Courier 	SaudiPost 
4114695 	need escalation - late delivery 	Courier 	SaudiPost 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Saurabh Dadu" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "Raneem Alqutub" <[email-masked]>, "Nada Hattar" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Karim Asklany" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 29, 2022 6:18:29 PM 
Subject: Re: Saudi Post Couriers - Escalation Matrix 

Hi Yahia, 

Can you please get the email and phone number of your account manager in Freshdesk. 

In the mean time I will also create a support case with them. Can you please share with me a sample ticket number where the outgoing email is failing? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Yahia Taha <[email-masked]> 
Sent: 29 March 2022 6:01 PM 
To: syed ataullah <[email-masked]> 
Cc: Raneem Alqutub <[email-masked]>; Nada Hattar <[email-masked]>; HB.CCCKSA <[email-masked]>; Karim Asklany <[email-masked]>; Saurabh Dadu <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Saudi Post Couriers - Escalation Matrix 

[ mailto:[email-masked] | @syed ataullah ] please check and support. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Karim Asklany <[email-masked]> 
Sent: Tuesday, March 29, 2022 3:26 PM 
To: Yahia Taha <[email-masked]> 
Cc: Raneem Alqutub <[email-masked]>; Nada Hattar <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: RE: Saudi Post Couriers - Escalation Matrix 

Hi [ mailto:[email-masked] | 
@Yahia Taha ] , 

This issue from FD, Outlook mails going normally, please check with FD team to fix it. 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 29, 2022 2:56 PM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raneem Alqutub < [ mailto:[email-masked] | [email-masked] ] >; Nada Hattar < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Saudi Post Couriers - Escalation Matrix 

[ mailto:[email-masked] | @Karim Asklany ] please advise . 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Nada Hattar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 29, 2022 2:35 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raneem Alqutub < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Saudi Post Couriers - Escalation Matrix 

External email sender, please take precaution. 

Dear Yahia 

We can not send emails to Saudi Post. Please advise if there are any changes in the Escalation Matrix sheet . 

	

	

Saudi Post 	

Spcare team 	

Level 1 	

[ mailto:[email-masked] | [email-masked] ] 	

	

Saudi Post 	

Rashed 	

Level 2 	

[ mailto:[email-masked] | [email-masked] ] 	

	

Saudi Post 	

Gadeer 	

Level 2 	

[ mailto:[email-masked] | [email-masked] ] 	

Best regards, 

	

Nada Hattar 
Sr. Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Yahia Taha [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Wednesday, January 12, 2022 11:27 AM 
To: Shakeeb Arsalan; syed ataullah; Mohammad Tarabishi; Raneem Alqutub; Nada Hattar; Rozan Abdelraziq; HB.CCCKSA 
Subject: FW: Updated Couriers Escalation Matrix 
Importance: High 

Dear All, 

FYI and to update your team accordingly. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 12, 2022 11:22 AM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Momen Elmassry < [ mailto:[email-masked] | [email-masked] ] >; Tarek Mohamedali < [ mailto:[email-masked] | [email-masked] ] >; KSA CCCTeamLeaders < [ mailto:[email-masked] | [email-masked] ] >; KSA CCCTeamLeaders < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Updated Couriers Escalation Matrix 
Importance: High 

Dear All, 

Please find attached for couriers Escalation Matrix and share it with all agents. 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

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