Subject: Arabic Language Test - Asim Akhtar
From: Asim Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Apr 2022 02:11:20 -0400

| | Foreign Language Screening Test

Name | Asim Akhtar    /  (+91) 9911745216    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Due to different circumstances parcels considered failed delivery. 1st of all for failed delivery customer, we express the regret stating that we tried to reach at your location to give yours ordered unfortunately our delivery boy was unable to find the location and contacted you, inconvenience caused regretted and we make sure you to deliver very shortly. We submit a search request to find out failed delivery attempt among three options: the receiver was absent; the delivery address was incorrect/incomplete, and the courier could not access the delivery location. Generally, parcels remain at the depot or parcel shop for five working days after the failed delivery attempt.  We must check either consumer had a preliminarily specified request to leave the parcel in his preferred safe place in his absence, like neighbor or other specified shop, and according to this delivery will be occurred.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

1st we have to check that good is explicitly identified as not returnable. 2nd we may facilitate scheduling a technician visit to your location, based on the technician's evaluation report, we will provide resolution.
There would few faults like problem with appearance of product or finishing (for example, a scratch as claimed by customer) and it does not affect the working or performance of the item or good– we may not be entitled to refund - then we can provide technician resolution and thereafter if we couldn’t find out resolution by technician we move forward to request a replacement.

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