Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 08:38:53 -0400

| | Foreign Language Screening Test

Name | Deepak Kumar    /  (011) 9891252212    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

Greetings from Babyshop.

Please accept our sincere apologies for the inconvenience caused.

With reference to your order ID ABC, we would like to inform you that as per the logistics status, they are unable to deliver your shipment at your doorstep due to the incorrect or invalid address. However, we would request you to please share an alternate contact details for or if possible you can collect your order directly from the logistics hub.

I am personally looking after your email, you can reach out to me directly.

Your Friend
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Warm greetings from Homebox team,

We regret the inconvenience caused and apologize for the same.

With regards to your above email, we would like to inform you that in some rare cases the cabinet may scratched due to the mishandling by the courier person during in transit. However, we would like to inform you that we are raising your concern with the logistics team. Request you to please allow us some time to investigate the case. Once we receive any update from the logistics team, we will update you accordingly.

Once again thank you for choosing Homebox. We highly appreciate your support and understanding.

Your Friend
Team Homebox

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