Subject: English Language Test - Irshad Ibrahim
From: Irshad Ibrahim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 02:58:40 -0400

| | Foreign Language Screening Test

Name | Irshad Ibrahim    /  (+91) 9495593268    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir٫ The order you have placed is about to be delivered but the adress you have given seems to be wrong and that's why the delay happened۔ you may please give me your real adress to get the product delivered۔ we heartily apologise you for the inconvenience occured۔

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We extremely feel sorry for the inconvenience you had by the mismanagement of us in delivering and installing the product۔ we will soon replace the product and pay for all the lost you had۔ we heartily thank you for selecting us for the service۔

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