Subject: English Language Test - Swaraj Srivastava
From: Swaraj Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 02:21:10 -0400

| | Foreign Language Screening Test

Name | Swaraj Srivastava    /  (91) 8052080547    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir,
As per the details the  delivery address mentioned by you is incorrect... Please Provide us with a Correct address to deliver the order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,
For the replacement of the product We are initiating the process and Within 24-48 hrs..... Resolution team will contact you regarding the Pickup and issue with the product..... After successful pickup It will take 5-7 days to get it delivered to you.
Team Homebox

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