Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Thu, 31 Mar 2022 13:41:47 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

J

Jessie Kathleen Go Caparas

also why did we accommodate this request warranty is only for 6 months.

did anyone check this?

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

did anyone check this?

Checking on it Jessie

Manish Kumar

A

Jessie Kathleen Go Caparas

team pls check 4016900 and see how the customer was looped in this email? even customer has visibility on internal emails.

@abdulmajeed.alanzy Please check this. Why is the agent looping in our internal teams. The customer can see all the internal emails here. Please check with agent and share feedback with them as well, this kind of mistake should never happen. Please update here once you have checked these.

Apoorv Joshi

A

Apoorv Joshi

@abdulmajeed.alanzy Please check this. Why is the agent looping in our internal teams. The customer can see all the internal emails here. Please check with agent and share feedback with them as well, this kind of mistake should never happen. Please update here once you have checked these.

Hi @apoorv @jessie.caparas
Tickets: 4016900 & 4101007 belong to Call center team
Thanks

Abdulmajeed Alanazi

M

Hi @mohmoud.elsayed
That customer came again on whats app chat which you blocked 2 days ago
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/595108857063087

Manish Kumar

M

for the same issue Click and collect cancellation order id - 9562145634

Manish Kumar

M

Manish Kumar

Hi @mohmoud.elsayed
That customer came again on whats app chat which you blocked 2 days ago
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/595108857063087

Any update here, he is again asking us to cancel the order now and not leaving the chat.

Manish Kumar

M

The customer is threatening that if his order will not be cancelled the he will place multiple cod orders for order value AED 1000+ and will not accept the order.

Manish Kumar

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