Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Thu, 31 Mar 2022 09:56:52 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

M

hi team

Mahmoud Emad Elsayed

M

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/search/gift%20wrap/conversation/597548218158865

Mahmoud Emad Elsayed

M

can you please check this conversation

Mahmoud Emad Elsayed

M

read the full conversation and tell me your feed back

Mahmoud Emad Elsayed

M

we will remove this agent from the chat now

Mahmoud Emad Elsayed

M

till she have proper training

Mahmoud Emad Elsayed

J

team pls check 4016900 and see how the customer was looped in this email? even customer has visibility on internal emails.

Jessie Kathleen Go Caparas

J

Jessie Kathleen Go Caparas

team pls check 4016900 and see how the customer was looped in this email? even customer has visibility on internal emails.

also why did we accommodate this request warranty is only for 6 months.

Jessie Kathleen Go Caparas

J

this is another escalation from KSA team 4101007

Jessie Kathleen Go Caparas

J

ill push this back - what kind of escalation is this.

Jessie Kathleen Go Caparas

J

how would WH ops understand

Jessie Kathleen Go Caparas

M

Hessah

Hi @mohmoud.elsayed please check this SM ticket 136556 created 3 years ago

deleted

Mahmoud Emad Elsayed

M

Nikhil Bishnoi

Hi Mahmoud, Good Morning. The customer is back on Whats App chat again and have placed a COD order as well. He is out of the country and will not be receiving the order. He is threatening to place more new COD orders and will not attend to the calls for the delivery. The chat link is https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/595108857063087 and the customer email id is [email-masked]'.

please advise him that this behavior will led to blocking his full account from our app

Mahmoud Emad Elsayed

M

and will not be able to get his refund or place new orders

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

please advise him that this behavior will led to blocking his full account from our app

Noted and will inform the customer for the same.

Nikhil Bishnoi

Join the conversation now

Collaborate on the go!

|

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.