Subject: RE: Wrong Tickets Assigned - LSM
From: Jessie Caparas <[email-masked]>
To: Faraz Lohani <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 30 Mar 2022 10:21:29 +0000

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Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

_____________________________________________
From: Faraz Lohani <[email-masked]>
Sent: Wednesday, March 30, 2022 2:16 PM
To: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Jessie Caparas <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Subject: Wrong Tickets Assigned - LSM

Hi @Apoorv Joshi<mailto:[email-masked]>,

As per our meeting today about the wrongly assigned cases in Freshdesk, please find below some examples of the cases discussed:

Case Summary    Ticket number   Team to be coached
Product information request     3249268 LSM
POD/POC Required as the customer claims not to have received    3973958 LSM
RRN Request     3980743 LSM
If the order is ready for collection/shipped and customer wants to cancel (14 days wait for it to be cancelled, collect, and then return it back)C&C    2684982 LSM
Early Delivery Request  4087553 LSM

Also, please let us know incase of any confusion or assistance required for the process to be followed by our agents for the Freshdesk tickets.

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 FARAZ LOHANI
 Vendor Support & Escalations Specialist - Landmark Digital
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  Landmark Group HQ, Marina, Dubai, UAE.
  www.landmark.digital<http://www.landmark.digital/>

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