Subject: English Language Test - chandni pandey
From: chandni pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 06:15:21 -0400

| | Foreign Language Screening Test

Name | chandni pandey    /  (100002) 7078815726    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Greetings for the day,

Kindly be informed that the address mentioned on the courier was wrong and so it has not reached you yet.

Kindly provide us your correct address so we could get the courier delivered.

Regards

Chandni Pandey

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir

Greetings for the day

as you are saying that product was scratched  we will exchange the product and will get it returned.

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