Subject: English Language Test - Preena Chauhan
From: Preena Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 03:15:26 -0400

| | Foreign Language Screening Test

Name | Preena Chauhan     /  (+91) 9953795650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii
Xyz

We are sorry to hear you have not received your order. We understand an experience like this can be very upsetting.

But as checking your order is already dilevered on your given address.
Please check your address is correct (customer address)

Regards
Preena
Homebox team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii
Abdul

I regret and apologize for the inconveniences caused to you.
I want you to know that we appreciate your feedback. As a result verifying the quality status of these products is not possible for us. However as a well-known, we have to make sure that our customers are happy with the purchases they make through our platform.
L
I have made a note of your complaint. We will provide you a replacement for the defective product.in the next 2-3days , our delivery executive will have reached you to collect the defective product and will provide you a new one in return.

Thankyou

Regards
Preena
Homebox team

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