Subject: English Language Test - Shveta Kapil
From: Shveta Kapil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 01:36:56 -0400

| | Foreign Language Screening Test

Name | Shveta Kapil    /  (91) 9999882284    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ms. xxx,

We hope you are doing well. This mail regarding your recent purchase order no. xxxxx which is in transit status. We would like to inform you that our courier partner find it difficulty in capturing your location that you have mentioned in our website. For the better shopping experience we would request you to confirm your contact details along with suggested landmark so that we can deliver your order in next 48 hours.
Awaiting your reply!

Always In Your Service
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. xxx

Hope you are doing well. This is mail is regarding your recent purchase order xxxx. We are sorry to hear about your recent purchase experience. We understand your concern and would like to assist you in the best possible way. Request you to share the unboxing video or photo along with clear visible AWB number with us in next 24hours. Awaiting your reply!

Always in your service
ABC

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