Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 29 Mar 2022 13:01:22 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @mohmoud.elsayed Regarding 9562145634, Ticket id: 4079154. Can you please help us to get an update from MAX Spoc here and assist to get this order cancelled and processed as RTS. We have raised a request to the spoc already however, getting no update on this.

The customer is contacting via chat on a daily basis regarding their order and cancellation update.

Manish Kumar

M

Manish Kumar

Hi @mohmoud.elsayed Regarding 9562145634, Ticket id: 4079154. Can you please help us to get an update from MAX Spoc here and assist to get this order cancelled and processed as RTS. We have raised a request to the spoc already however, getting no update on this.

The customer is contacting via chat on a daily basis regarding their order and cancellation update.

they can't bro

Mahmoud Emad Elsayed

M

i has to exceed 14 days

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

i has to exceed 14 days

The customer is still on chat with me and is saying he is not even going to allow us 48 hours for this order to be cancelled.

Manish Kumar

M

We already offered a voucher as well.

Manish Kumar

M

If a call can be arranged for this customer, can that be done please

Manish Kumar

M

@mohmoud.elsayed

Manish Kumar

M

we cant offer voucher nor call back

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

we cant offer voucher nor call back

Thanks for the update Mahmoud.
Could you please advise here for this customer keeps coming regularly and not leaving the chats for 2 - 3 hrs.

Manish Kumar

M

He keeps enganing our agent on chat and not letting us close the chat.

Manish Kumar

M

he can pick it and RTS

Mahmoud Emad Elsayed

M

if he want refund

Mahmoud Emad Elsayed

M

nothing more we can offer

Mahmoud Emad Elsayed

M

He is out of the country.

Manish Kumar

M

man

Mahmoud Emad Elsayed

M

block him

Mahmoud Emad Elsayed

M

Sorry Mahmoud, could you please let me know how to block.

Manish Kumar

M

share this conversation url

Mahmoud Emad Elsayed

M

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/search/all/conversation/595108857063087

Manish Kumar

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