Subject: Tickets pendency (LSM KSA call center) - Urgent
From: Mohd Imran <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 28 Mar 2022 11:22:46 +0000

Hi Saurabh/Deeksha,

LSM KSA performance is highly poor this month. All our non-voice SLAs in KSA has gone for a toss.

Around 2794 tickets are pending to be closed and Ramadan is due by next week, can we get the team to expedite closure of these tickets asap? We don’t want to be in a complex situation during Ramadan.

Below is the aging of open tickets, we need urgent closure of tickets aging more than 10 days.

Aging (Day)
Count
FRT
ART
C-SAT
≥5
1072
23h 1m
87h 11m
42%
≥10
533
≥15
553
≥20
336
≥25
192
≥30
108
Total
2794

Let us know if any support is needed. We will keep sharing these numbers daily this week.

[Logo  Description automatically generated]
Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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