Subject: English Language Test - AKANKSHA BANODHA
From: AKANKSHA BANODHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 03:32:25 -0400

| | Foreign Language Screening Test

Name | AKANKSHA BANODHA    /  (+91) 8929800114    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning,

Greetings from babyshop.com!

Date - 28th March 2022

Dear Customer,

We apologize for inconvenience caused to you.

We are writing this email in regards to the order delivery issue. We would like to inform you that our courier partner tried to deliver the order to the address mentioned from your end, but the address is incorrect. We would advise you to kindly update the correct address using our app, hence the order can be delivered at the earliest.

Thanking you,
Yours faithfully
Rita,
Babyshop, Customer services team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning,

Greetings from babyshop.com!

Date - 28th March 2022

Dear Customer,

We apologize for inconvenience caused to you.

We are writing this email in context to the poor service provided by the installation team.
We would like to inform you as per confirmation from our backend team, we will replace the unit within two working days and the installation will be done by our higher experienced workers.

Thanking you,
Yours faithfully
Rita,
Babyshop, Customer services team

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