Subject: English Language Test - Kusum Sharma
From: Kusum Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 01:53:50 -0400

| | Foreign Language Screening Test

Name | Kusum Sharma    /  (110080) 9315583446    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | A customer order hand bag from online and when the customer come on our services and checked their status so as a customer service i have to check everything about customer. Customer name address if the customer address is incorrect so I have to inform the customer and make sure to give the resolution to the customer and make her address correct and delivery her order as soon as possible hi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
As  I checked here you purchase TV cabinet from last week.
So I would inform you our company team and policy of the brand and use the best practices. So please don't worry for any thing we will try to give you best resolution to your problem which you are facing out if the customer is satifiy so give the resolution and replaced and if customer not satisfied so we have to give refund and  make sure he satisfied our services.

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