Subject: English Language Test - Harshit Pahuja
From: Harshit Pahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 12:58:54 -0400

| | Foreign Language Screening Test

Name | Harshit Pahuja    /  (91) 7982714122    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry for the inconvenience it may caused to you, your order has been successfully shipped on the same day it has been placed but there is some issue with this order, actually the address is wrongly mentioned so we have to check it once abd get it corrected. So I will request you to please wait for some more time, we are trying to deliver it fast at the correct address which you provided us. Thankyou for the cooperation, I hope you will enjoy our services. Stay safe. Have a great day!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience it may caused to you Abdul, I understood the problem you are facing with the T.V cabinet, We didn't knew that there was scratches all over there. I will humbly request you to please click a picture of that T.V cabinet where there is a scratches so that we can understand this matter in a better way and help you to replaced it with a new T.V cabinet.
Thankyou for your patience. Stay safe.
Have a great day!!

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