Subject: Re: Refund issue: 8119619418 CASH REFUND APPROVAL
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Reddy Prasad <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Ajith Pillai <[email-masked]>, Shajan Joy <[email-masked]>
Date: Sat, 26 Mar 2022 06:14:43 -0700 (MST)

Hi Team, 

Kindly assist us in closing this issue. 

Thank you for your help! 

Regards, 
Apoorv. 

From: "Shajan Joy" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Ajith Pillai" <[email-masked]> 
Sent: Sunday, 6 March, 2022 16:38:12 
Subject: RE: Refund issue: 8119619418 CASH REFUND APPROVAL 

Approved. 

From: Mustafa Chakki <[email-masked]> 
Sent: Sunday, March 6, 2022 12:42 PM 
To: Shajan Joy <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Reddy Prasad <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Ajith Pillai <[email-masked]> 
Subject: RE: Refund issue: 8119619418 CASH REFUND APPROVAL 

Dear Sir, 

Please Approve the cash refund of amount 3.130 KWD as it is NOT CAPTURED on KPAY. 

Regards, 

MUSTAFA CHAKKI 

Assistant – F & A 

[ mailto:Mustafa.chakki@landmarkgroup,com | Mustafa.chakki@landmarkgroup,com ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 3, 2022 5:55 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Shajan Joy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue: 8119619418 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Shajan Joy ] , 

Reminder for refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 3, 2022 6:53 AM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Refund issue: 8119619418 

External email sender, please take precaution. 

Hi Mustafa, 

Kindly provide the confirmation of the refund as per below query. Thank you for your help! 

Regards, 

Apoorv. 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 27 February, 2022 00:33:07 
Subject: Refund issue: 8119619418 

Hi Team, 

Kindly note the refund for the order below appear as successful but the customer confirmed that the amount has still not been refunded to the bank 

As it's Knet issue 

Order: 8119619418 

Amount: KWD3.13 

Hypris ticket: 04758000, as per knet team: NOT CAPTURED ON KPAY 

Child ticket: 3942013, as Akshay Berry, it needs to send an email to KW finance team to confirm from their end 

Kindly check and do the needful 

Regards 

Samer 

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