Subject: English Language Test - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 05:32:14 -0400

| | Foreign Language Screening Test

Name | Shubham Sharma    /  (91) 9816355966    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

This email is regarding your query about order no. *****. We apologize for the delay in your order. We wanted to let you know that the courier company XYZ tried reaching you at the address mentioned on the courier, however the address seems to be not correct. We would request you to please update the address on your profile and we will make sure your order reaches to you within 48 hours.

Thanks for being a valued customer, we appreciate your patience.

Best Regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I apologise for the inconvenience caused to you. I would request you to please send the pictures of the cabinet so that I can escalate the same and get that replaced quickly.

Thanks for being a valued customer, we appreciate your patience.

Kind Regards,
Homebox Team

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