Subject: Arabic Language Test - Yousef Yahya
From: Yousef Yahya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 03:36:28 -0400

| | Foreign Language Screening Test

Name | Yousef Yahya    /  (0091) 8968266683    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us,

We would like to apologize for the inconvenience caused to you.

Could you please provide us with your complete address, house number, Street name, city/town; and contact number so that our courier partner will try to deliver your package as soon as possible.

Please feel free to reach out if you need any further assistance.

Thanks & Regards,
Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for getting in touch with us,

we sincerely apologize for the inconvenience caused to you.

We always try to deliver our products to our dear customer in perfect conditions and best quality please consider this as a typical mistake which will not happen again. Could you please share with us the pictures of the scratches on the Cabinet?

We look forward to hearing from you soon.

Thank you for your corporation and understanding.

Thanks & Regards,
Customer service Team

| |