Subject: English Language Test - Mohammad faiz Rahman Khan
From: Mohammad faiz Rahman Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 01:58:59 -0400

| | Foreign Language Screening Test

Name | Mohammad faiz Rahman Khan    /  (+91) 9889162815    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mr. XYZ,

we are very sorry for inconvenience caused to you, we are looking in to the matter and we will inform you as soon as possible.

We suggest you to look in to the address once again you have entered for your delivery

Have a nice day, Thank you for shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mr. xyz

Thankyou for contacting us. We are pleased to inform you that according to the policy company do not claim on external scratches, company only claims on damages caused by our maintenance teams at the time of installation.

but still, We will look in to it that what else we can do for you to satisfy.

Thankyou

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