Subject: English Language Test - Jai Gurung
From: Jai Gurung <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 11:06:36 -0400

| | Foreign Language Screening Test

Name | Jai Gurung    /  (+91) 7838971847    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,

Great! Thanks for letting me know about the shipping issue. In order to protect both of us, I’ve canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, and we'll try our best to get it deliver as early as possible.

Thanks,

jai
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ,

We regret the cabinet you purchased is having scratches. Because products are tested thoroughly before shipping, it is a rare instance when one is found scratched or defective. We have enclosed a replacement cabinet for your convenience. Please return the original to us in the enclosed mailer.

If you need further assistance, please call us at 9898989898.

Thanks,

Jai

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