Subject: English Language Test - Sazreen Nisha
From: Sazreen Nisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 11:04:23 -0400

| | Foreign Language Screening Test

Name | Sazreen Nisha    /  (91) 7042232891    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Regarding the delay of the order.

Hello Sir,

Greetings of the day!

Apology for the delay.

As you ordered a handbag from our online store 14 days back, order got shipped on time from our end and was out for delivery at your given address to deliver the product. Unfortunately, our delivery partner was at your given address to deliver the product but the address was incorrect. So the order couldn't deliver on time. I request you to  provide complete address along with your contact details and we will try to deliver the product as soon as possible.

Regards,
Sazreen Nisha.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Regarding to the complain of your order.

Hello Abdul,

Greetings of the day!

Apologies for the inconvenience caused to you.

We received your complaint regarding the scratches on the T.V. cabinet delivered to you. I apologies on behalf of our team and we request you to please consider it as an exception and we will try not to repeat it again in the future orders. Regarding this order we request you to please drop a mail with the clear pictures of scratches of T.V. cabinet at [email-masked] and we will revert you within 24 hours with the solution of this concern you faced.

Regards,
Sazreen Nisha.

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