Subject: English Language Test - Pushkar Chauhan
From: Pushkar Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 10:47:21 -0400

| | Foreign Language Screening Test

Name | Pushkar Chauhan    /  (91) 8076412469    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. Smith,

Greetings!

Thank you for contacting us.

We have understood from your email that you would like to know the status of your order (Order no).

After checking all the details we must inform you that your order was dispatched to the courier company on the same date (11/03/2022) when you had placed the order.  However,  we have received the confirmation from the courier company that the delivery address mentioned by you was incorrect (address). Hence,  your order was not delivered.

We can understand that this may have caused an inconvenience to you.  However,  we would request you to kindly provide us the correct address so that we can update it and deliver your order once again.

We would also like to inform you that after updating the address it will take 3 to 4 working days to deliver the order.

We appreciate your patience in this regards.

Please let us know if there is anything else we can help you with.

Have a good day.

Thanks & Regards
Pushkar chauhan
Customer care executive
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings!

Thank you for contacting Homebox.

We have understood from your email that you have received a damaged TV cabinet which you have ordered last weak.

We apologize for the inconvenience this has caused you.

However,  in order to help you we would request you to please take the pictures of the damaged product and send it to us on the same email.

Once we will receive the picture we will initiate the process to replace the product.

We would like to confirm that once the damaged product reached the warehouse your new product will be delivered to you. This whole process will take 4 to 5 working days.

We appreciate your patience in this regards.

Please let us know if there is anything else we can help you with.

Have a good day.

Thanks & Regards

Pushkar chauhan
Customer care executive
Homebox Team

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