Subject: English Language Test - mohammad vasil khan
From: mohammad vasil khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 09:25:37 -0400

| | Foreign Language Screening Test

Name | mohammad vasil khan    /  (452010) 8269739959    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening
thank for contacting the Live salesman as you raised a concern about your order status I want to inform you that your order is shipped and handover to the courier partner they are finding some difficulties to find your order but do not worry we will solve this issue and will deliver to you on promise date.
I hope you get the resolution if you have any query please feel free to contact us again.
regard mohammad

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening
thank for contacting the Live salesman I really apologies that you got the scratches on your Tv cabinet however we always ensure that you get the product without any damages but do not worry I am here to help you I am escalating your complain and our support team will contact you  within next 24 hours please be active on your registered phone number as we will connect you soon to resolve you eissue.
I know this is not the experience you expected but soon this will resolve feel free to contact us anytime if you another query
regard mohammad.

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