Subject: English Language Test - Adeeb Khan
From: Adeeb Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 03:04:29 -0400

| | Foreign Language Screening Test

Name | Adeeb Khan    /  (+91) 8719989853    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Hope you are doing well. Dear customer, you had ordered a hand bag from xyz.com 14 days ago but the order couldn't place due to some address misinformation. Kindly please correct your shipping address in order  details or contact us - 1234567890

Thankyou,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Hope you are doing well. Dear customer sorry for the inconvenience.to return or replace the product go to our official website click on orders section and select the order then click on "return or replace". Your products will be replaced within 10 working days.
For more information log on to homebox. Com or contact us on - 1234557890

Thank you,

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