Subject: English Language Test - Sagar S P
From: Sagar S P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 02:05:00 -0400

| | Foreign Language Screening Test

Name | Sagar S P    /  (+91) 7019966070    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Madam,

We have tried to deliver your package as per the address you've shared with us, Our courier partner found your address incorrect, Please share correct address, So we can deliver your package at earliest.

Happy to serve you.

Thanks
Sagar
Support Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,

I'm really sorry for the inconvenience caused.

Kindly share photos of item with mentioned flaws, If the flaw is a manufacturing defect or a service defect we like to proceed for replacement or refund.

Waiting for you reply.

Thanks for contacting us,
Sagar
Support Executive
Homebox Team

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