Subject: Re: Arabic Language Test - Enayatullah Abdali
From: Shakeeb Arsalan <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 24 Mar 2022 11:00:19 -0700 (MST)

This is English. 

Regards 
Shakeeb 

From: "aishwarya jaiswal" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, March 24, 2022 3:38:25 PM 
Subject: Fwd: Arabic Language Test - Enayatullah Abdali 

please check.Thanks 

From: "Enayatullah Abdali" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 22, 2022 4:20:42 PM 
Subject: Arabic Language Test - Enayatullah Abdali 

	
	
			Foreign Language Screening Test 
		Name 	Enayatullah Abdali / (0091) 8826417897 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer/ Client, 
Thank you for contacting us: 
Please accept our sincerest regards for failing to meet your expectation. 
We would like to inquire you for your complete address with your contact number so that our courier partner will effort to deliver your package as soon as possible. 
We appreciate your time and value feedback. 
Should you have any query please contact us. 
Best regards, 
Customer service team. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 
Thank you for contacting us/ Purchasing from us recently, 
We extend ours most sincere apologies for not being able to fulfil your order as promised. 
We pride ourselves in providing the best possible services for our clients, and so, we will contact the concern team for replacing the Cabinet with the new one. 
We appreciate your time and value feedback. 
Should you have any query please contact us. 
Note: 
In case we failed to deliver the product, we will refund the money back. 
Best regards, 
Customer service team.