Subject: Re: Arabic Language Test - zakarya ALSAYANI
From: Shakeeb Arsalan <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 24 Mar 2022 10:58:04 -0700 (MST)

This one is English, 

Regards 
Shakeeb 

From: "aishwarya jaiswal" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, March 24, 2022 3:28:44 PM 
Subject: Fwd: Arabic Language Test - zakarya ALSAYANI 

Please check.Thanks 

From: "zakarya ALSAYANI" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, March 23, 2022 6:11:55 PM 
Subject: Arabic Language Test - zakarya ALSAYANI 

	
	
			Foreign Language Screening Test 
		Name 	zakarya ALSAYANI / (0091) 6280938711 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

We are very glad to communicate with us and give us the opportunity to serve him. 

Regarding order No. 123456789, your order was shipped on 01/01/2022 from our warehouse with the shipping company. 

The delivery team has tried to reach you to deliver the order, but the address given is incorrect. Please give us the correct address to be updated so that the delivery team can reach you and deliver the order. 

If you receive this message, please reply. 

It was my pleasure serving you. 

My greetings, 

customers service. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 

We are very glad to communicate with us and give us the opportunity to serve you . 
We really apologize for this. 

Please provide us with a picture of the damaged product in order to be sent to the concerned team and set an appointment for the product to be repaired. 

It was my pleasure serving you. 

My greetings, 

customers service.