Subject: English Language Test - Mohammad Adeel Ansari
From: Mohammad Adeel Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 03:41:32 -0400

| | Foreign Language Screening Test

Name | Mohammad Adeel Ansari    /  (110006) 9971602055    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,
I am Mohammad Adeel Ansari Customer Executive from XYZ Company. Thank you for writing to us.
We are sorry for the inconvenience caused.
As we checked your concern about the Delivery of the Hand Bag. We found that the Address is not trackable.
Please feel free write to us for more assistance.

Thank you
Mohammad Adeel Ansari
Customer Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am Mohammad Adeel Ansari Customer Executive from Homebox.
Thanks for writing to us.
We are extremely sorry for the quality of the product delivered to you.
We assure that the damaged product will be taken by you and the New one will send to you.
As a token of apology we give you a discount of 5% discount on your next order
Please write to us for more assistance.

Thank you
Mohammad Adeel Ansari
Customer Executive

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