Subject: English Language Test - Priyanka Mitra
From: Priyanka Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 08:02:54 -0400

| | Foreign Language Screening Test

Name | Priyanka Mitra    /  (+91) 9007187168    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Sincerely apologise for the inconveniences cause to you.We absolutely value your time and concern.

Allow us some time we will do our level best to solve this issue as the earliest.

Thank you,
Priyanka Mitra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Sincerely apologise for the inconveniences cause to you.We absolutely value your time and concern.

As I can check it's under the replacement policy but before that we need to check this so far we will be sending a technician again at your place to fix this.

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