Subject: English Language Test - Puneet Kalra
From: Puneet Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 03:35:06 -0400

Foreign Language
Screening Test

Name

Puneet
Kalra    /  (+91) 9627349764    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Customer Name

Thank you for coordination.

Our delivery agent tried to deliver your order at the given address. But unable
to found the address. Please update the available address so that we can
deliever your order.

We hope to hear you soon!

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Replaced Tv Cabinet

We are sorry to hear this. Your TV cabinet will be replaced. Our agent will
picked up the parcel and deliver the replacement. Keep the product ready with
all accessories and tags for verification.

Thank you

Homebox. Com