Subject: English Language Test - Pradeep Singh Rawat
From: Pradeep Singh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 03:01:07 -0400

| | Foreign Language Screening Test

Name | Pradeep Singh Rawat    /  (+91) 9711513991    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in te courier department, this inconvenience has been caused to you.
We are trying our best to sort out this matter as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

As requested by you, we have processed your product replacement request & you will get new TV cabinet in 2-3 business days.

Best Regards
Homebox Team

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