Subject: RE: Double Deduction
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Aya Saoud <[email-masked]>
Date: Wed, 23 Mar 2022 06:09:34 +0000

Hi Manish,

As per the system there is two transactions get cancelled and amount not captured. 9561302157 & 9561286819

Please advise customer to raise dispute to his bank.

Regards,
Malik
From: Manish Kumar <[email-masked]>
Sent: Tuesday, March 22, 2022 8:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Aya Saoud <[email-masked]>
Subject: Double Deduction

External email sender, please take precaution.
Hi Team

Kindly assist us to validate the below double deduction.

Problem Statement: Twice Amount Deduction
Order ID: 9561286835
On Validation Order ID: 9561286819
Card Number: 5261 1327 4521 7350.
The customer reported that he was charged twice (79 AED) for his order on (3/1/2022) and (3/18/2022). The customer provided screenshots showing the deduction.
Thanks for the assistance.

Regards,
Manish
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com